Audience Alerts - Zeotap docs

Configure who receives these alerts, and the thresholds and filters that control when they fire, in Alerts & Notifications under Admin. The following table provides information about the different scenarios when the audience alerts are triggered:

Scenario	Reason	Next Steps
Zero customers qualified	Triggers when no customers met the criteria defined for the audience.	Change the filters/attributes applied to the audience. Check the estimated audience count before saving.
Destination Failure	Triggers when the system cannot upload the audience data to the specified destination platform.	Verify the entered credentials for the destination. If correct, rest assured, we are working on it.
A/B cohort Failure	Triggers when the system encounters an error while processing an A/B test cohort for the audience.	If the parent audience also failed due to zero customers qualified, change the filters/attributes applied to the audience. For cohort-specific failures, rest assured, we are working on it.
Membership Refresh Failure	Triggers when the system cannot refresh the membership status for the audience.	Kindly wait until the issue is resolved. If it is taking too long, then reach out to the Zeotap support team.
Deletion of Audience	Triggers when the system fails to delete the audience requested.	Kindly wait until the issue is resolved. If it is taking too long, then reach out to the Zeotap support team.

Note:If you require further assistance or have any questions, you can reach out to our support team at support@zeotap.com.

Last modified on August 18, 2026

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