Resolve Journey Errors

Overview

When a profile reaches a destination node in a Journey but fails to deliver, the system generates a Failure Status Code. Understanding these codes allows you to distinguish between configuration errors and external service disruptions. This guide is intended for developers, integration engineers, and client-side technical teams who are instrumenting, debugging, or monitoring Journey-based workflows.

Error Reference Matrix

Use this table as a quick-reference lookup. For detailed resolution steps, see Journey Error Codes.

Error Code	Category	Severity	Technical Definition
`CONSENT_NOT_PROVIDED`	Policy	Info	Profile suppressed based on privacy/policy flags.
`EVENT_PARSING_FAILED`	Data	Error	Error in the liquid syntax or data transformation logic.
`BAD_REQUEST`	Data	Error	Destination rejected the payload (missing required fields).
`AUTHENTICATION_ERROR`	Auth	Critical	Destination credentials/API keys have expired.
`RATE_LIMIT`	Throttle	Warning	Destination API rate limits exceeded.
`SERVER_ERROR`	Destination	Error	Internal failure on the destination platform.
`SERVICE_UNAVAILABLE`	Destination	Warning	Destination service temporarily unavailable.
`ENDPOINT_NOT_FOUND`	Config	Critical	Destination endpoint URL does not exist.
`MISC_ERROR`	Unknown	Error	Uncategorized or non-standard API response.

Severity Level Guide

Level	When It Occurs	Recommended Response
Critical	Authentication or endpoint failure	Immediate action required. Delivery has stopped completely. Fix the underlying configuration before retrying.
Error	Data or server-side issues	Investigate root cause. Events are failing but the integration may still be partially functional.
Warning	Rate limits or temporary downtime	Monitor closely. Events may self-recover with retry logic. No immediate reconfiguration needed.
Info	Policy-driven discards	Informational. No action needed unless consent or policy configurations need review.

To learn how to identify errors visually in the Journey Canvas, refer to Identify Journey Errors.
For detailed resolution steps for each error code, refer to Journey Error Codes.
For common troubleshooting workflows and tips, refer to Troubleshooting Workflows.

​Overview

​Error Reference Matrix

​Severity Level Guide

​Related Topics

Overview

Error Reference Matrix

Severity Level Guide

Related Topics