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Perform the following steps to create and publish a workflow in Journeys:
1
Begin by adding an entry condition and providing the basic details, such as the Workflow Title and Description.
2
Perform Actions in Workflow Creation. The following actions are available during workflow creation:

Add an Entry Condition

Add a Delay

Add a Condition

Apply Multi-branch Split

Apply True/False Split

Save as Draft

Add or Delete a Node

Name a Node

Add Re-entry Criteria

Understand Audience Logging

3
After adding conditions and filters for users, choose one of the following options:
  • Save Draft: Enables you to revisit and edit the workflow before publishing.
  • Next: Re-entry Condition: Determines whether a user can re-enter the same workflow.
4
After defining the re-entry criteria, click Publish Workflow. The workflow appears in the Workflow Listing screen with a Published status.

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Sample Workflow

Last modified on March 30, 2026