> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zeotap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Frequently asked questions about the Zeotap Profile API, including deletion behaviour, data retention, and GDPR compliance.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How immediate is the deletion actioned? Can we assume a user profile to be fully deleted from Zeotap once the deletion HTTP request returns successfully?">
    A successful response is a **confirmation of the receipt** of the deletion request — not confirmation of full deletion.

    When a delete request is received:

    1. The system initiates the process to delete the profile across the Zeotap system wherever this data is stored or referred.
    2. An email is triggered to the **account Admin** confirming the receipt of the deletion request with the details.
    3. It takes **a couple of hours** for the profile to be completely deleted across the Zeotap system.

    <Note>
      This information is also mentioned in the notification email sent to the Admin.
    </Note>

    To check the deletion status, refer to the **Deleted profile log** in your Customer 360 interfaces. For more information, refer to [Delete a Profile](https://docs.zeotap.com/smart/project-protect/delete-a-profile).
  </Accordion>

  <Accordion title="When I try to run the same deletion request a 2nd time (delete the same profile twice), I get a 400 HTTP response with the message 'User Profile is already deleted'. Does Zeotap retain information about deleted users?">
    Yes — Zeotap maintains a **log of the deleted profile** for audit and/or reference purposes only.

    Key points:

    * These logs are **not connected to any activation system**.
    * They are **eventually cleaned at the end of the next year**, as per GDPR specification.

    This is standard GDPR-compliant behaviour to maintain a deletion audit trail while ensuring the profile data is not used for any processing or activation.
  </Accordion>
</AccordionGroup>