> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zeotap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Audience Alerts

> Audience alerts are email notifications that inform Zeotap CDP customers of any failures that have occurred with the audience or the linked destination, along with the next action to resolve the issue. Currently, only the creator of the particular audience will receive these emails.

The following table provides information about the different scenarios when the audience alerts are triggered:

| **Scenario**               | **Reason**                                                                                         | **Next Steps**                                                                                                                                                                               |
| :------------------------- | :------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Zero customers qualified   | Triggers when no customers met the criteria defined for the audience.                              | Change the filters/attributes applied to the audience. Check the estimated audience count before saving.                                                                                     |
| Destination Failure        | Triggers when the system cannot upload the audience data to the specified destination platform.    | Verify the entered credentials for the destination. If correct, rest assured, we are working on it.                                                                                          |
| A/B cohort Failure         | Triggers when the system encounters an error while processing an A/B test cohort for the audience. | If the parent audience also failed due to zero customers qualified, change the filters/attributes applied to the audience. For cohort-specific failures, rest assured, we are working on it. |
| Membership Refresh Failure | Triggers when the system cannot refresh the membership status for the audience.                    | Kindly wait until the issue is resolved. If it is taking too long, then reach out to the [Zeotap support team](mailto:support@zeotap.com).                                                   |
| Deletion of Audience       | Triggers when the system fails to delete the audience requested.                                   | Kindly wait until the issue is resolved. If it is taking too long, then reach out to the [Zeotap support team](mailto:support@zeotap.com).                                                   |

<Note>
  **Note:**

  If you require further assistance or have any questions, you can reach out to our support team at [support@zeotap.com](mailto:support@zeotap.com).
</Note>